Terms of service

The short version that actually protects both of us. Last updated 2026-09-29.

1. Who we serve

UnlockLine sells wholesale unlock services to registered phone dealers only. Accounts are approved manually. We do not serve retail consumers.

2. Clean IMEIs only — the hard rule

Every device is screened before payment. Devices that are blacklisted (reported lost or stolen), still under financing or installment plans, or already unlocked are refused service automatically, with no charge. By submitting an order you represent that you are authorized to request unlocking for the device and that it is not blacklisted or financed.

3. Wallet funds

Wallet top-ups are purchased with cryptocurrency (Bitcoin and 300+ coins, processed by NOWPayments) and are non-refundable and spendable only on unlock orders. Crypto payments are irreversible by nature — send only from a wallet you control, and note that partial or underpaid transactions are held for manual review rather than credited. Wallet funds are commitment pricing for dealers, not a stored-value product for consumers. Unused balance never expires.

4. No fix, no fee

If our supplier cannot complete an unlock, the order fails and the full amount is credited back to your wallet automatically — no refund requests, no disputes. Completed unlocks are final sale.

5. Turnarounds are estimates

Quoted times (15 min – 48h by carrier) reflect supplier norms, not guarantees. We show live status on every order so you never have to ask.

6. Acceptable use

Do not submit devices you know or suspect to be stolen, financed, or under contract obligation. Accounts that attempt to route such devices are closed and reported, and any wallet balance is forfeited.

7. Contact

Support: support@unlockline.example — placeholder until our mail domain is connected.